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Returns

Easy, free returns.

Products purchased from the Follador Prosecco online shop may be returned up to 14 days from receipt of the goods, following the procedure below:

1. Access the reserved area, state you wish to return the whole or part of the order and why, then select the goods to return and indicate the IBAN code to be used for the refund. You can view the returns form, print it and attach it to the parcel, as well as the address to send the returned goods to.

2. Book a courier of your choice and give him the parcel, together with the printed form.

3. Follador Prosecco will check the returned goods and send you email confirmation of the return.

4. The amount will be refunded by bank transfer to the account indicated on the returns form within 15 working days.

Returned products must not be altered in any way, they must have all their original labels and must be sent back with their packaging intact.