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F.A.Q.

What is shop.folladorprosecco.com?

It is an online shop where you can purchase Prosecco D.O.C.G., Prosecco D.O.C., sparkling wines, wines and accessories directly from the producer, Azienda Follador, located in the heart of Conegliano Valdobbiadene. Every product is accompanied by a comprehensive technical data sheet with suggestions and useful information to help customers choose.

Why should I choose shop.folladorprosecco.com?

We provide a pleasant, intuitive shopping experience, products of the highest quality and a service that guarantees total customer satisfaction. Buying is quick, simple and safe.

How much does it cost and how do I sign up?

Registration is easy and free of charge: click on "REGISTER" at the top of the page and follow the instructions. You will receive an email containing a link you must click on to confirm your email address. Registration gives you access to offers and you can purchase all the products in the catalogue. We recommend you subscribe to our newsletter to receive the latest news and special promotions. You can make purchases without being registered however: in this case just place the products in the cart and continue with your order by clicking on “continue as guest”.

How do I purchase products?

All the products in the shop can be purchased directly online. Just select the product you want, add it to your cart and follow the purchase process until you have completed your order.

Will my bottles be safe during shipping?

Orders are shipped by an express courier (TNT Italia). Our packaging consists of a double cardboard box which has been approved by the leading Italian and international couriers.

Which forms of payment do you accept?

You can pay by credit card and prepaid cards belonging to the Visa, MasterCard, PostePay, Aura and PayPal card circuits and with a PayPal account.

Is it safe to pay by credit card?

Paying by credit card on shop.folladorprosecco.com is safe and certified because the confidential data are not processed by our servers or our staff, but by the banking system only. They are not stored in our database or that of the bank. The transaction takes place using a secure, encrypted connection.

Are the prices on the website inclusive of VAT?

All prices are inclusive of VAT.

How much are the shipping costs?

The shipping costs are calculated according to the order total. For orders under € 50.00, the customer pays € 11.90 in Italy, islands excluded. For orders above € 50.00, shipping is free.

Are my personal data safe?

We use a certified SSL with the highest level of protection currently available for web browsing which is extended to all the pages of the website (128/256-bit Extended Validation SSL Certificate issued by Let's Encrypt Authority X3). In this way your personal data are always encrypted. You can check the authenticity of the security certificate of shop.folladorprosecco.com in the relevant protection section of the browser you use which is normally next to the address bar, on the page title or on the status bar.

Information regarding payment, like the credit card details, do not pass through and are not processed/stored by shop.folladorprosecco.com because they are processed directly by the banking system.

Payment by PayPal ensures the consumer maximum protection and confidentiality.

I’ve forgotten my password, what should I do?

To recover your password, just click on "ACCESS" and select “If you can’t remember your password, click here to recover it” in the Password field. Once you have entered your email address and clicked on the relative link, you will receive an email message with your access credentials.

I have placed an order but I gave the wrong delivery address. What should I do?

If the order has not yet been dispatched, you can correct the address by sending an email to shop@folladorprosecco.com

Can I cancel an order?

You can ask for your order to be cancelled if it hasn’t been dispatched: write to us at shop@folladorprosecco.com indicating the order number in the subject line.

Can I exercise my right of withdrawal?

You can exercise your right of withdrawal and be refunded according to the law: click here for details.

Can an order be sent abroad?

At the moment shop.folladorprosecco.com only ships to Italy.

I’m not usually at home during office hours. Can I have my order shipped to my workplace?

Yes, during the purchase process you can indicate a delivery address which is different from the payment/billing address.

Can you buy different products in one transaction?

Yes, you can place as many products as you like in your cart and purchase them with one transaction.

What is the CVV on my credit card?

The CVV code is a 3-digit number printed on the back of your credit card. You need it to confirm ownership of the card.

Once I have made a purchase, how do I know everything went well?

You will receive a confirmation email indicating that your order has been correctly registered. You can also access your account by clicking on “Check your order" and checking all your orders.

How long does delivery take?

On average, your purchases are delivered within 3 working days of receipt of the order. Orders are shipped with the express courier TNT Italia. In exceptional circumstances, when for example a product is out of stock, resupply times may have a slight impact on the delivery. In this case, our Customer Service will notify you in plenty of time of any delays.

How can I check the status of my shipment?

You can track your shipment by logging into your account and clicking on "Check your order ". Click on the item you wish to trace. When the courier takes possession of the shipment, you will receive an email with the tracking information.

What should I do if the product I have purchased does not arrive?

You can control the status of your shipment through the tracking link in your account. If you need assistance, you can contact us directly by email at shop@folladorprosecco.com

One of the bottles I received is damaged. How should I return it and how do I get a refund?

All products are shipped with protective safe packaging. If one or more products in your shipment are damaged, please notify Customer Service immediately at shop@folladorprosecco.com

Can I have an invoice for my purchase?

Yes, when you make your purchase, you can choose whether to receive an invoice or not. It will be sent by email once payment has been made. If you do not receive it, contact Customer Service to request it at shop@folladorprosecco.com

How can I contact Customer Service?

Customer Service is there to help you, free of charge, at shop@folladorprosecco.com